Rapp One is the tailored digital solution for Autohaus Rapp: a central platform for 100+ employees in sales, service and admin. At its core is Rapp Intern – the all-in-one employee portal with three areas (personal, work area "Autohaus Rapp", admin). Plus the Rapp Automation Portal (idea pipeline, app store for automations), RAPP 24/7 (customer portal for B2C and B2B), and DIVA (lead generation with specialised funnels). Scheduling, callback system, workflows, knowledge base with AI chat, quality assurance and capacity planning – in one intuitive platform. Measurable: around 2–3 hours saved per employee per week, no forgotten callbacks, higher customer satisfaction.
Detailed description
Rapp Intern (employee portal): Personal area with dashboard, events, social feed, library, chat, surveys, contact directory and digital forms (leave, sick leave, expenses, onboarding). Work area "Autohaus Rapp" with appointment management (personal, sales, service), central callback management (no customer forgotten), to-do lists, workflow system (e.g. new car sale, inspection), knowledge base including AI chat and trainee area, resource management (vehicles, tools), training management and quick links to CRM/DMS. Admin area: performance monitoring, user management, capacity planning (utilisation, over/underload), HR (sick leave, holiday, expenses), quality assurance, problem analysis, content management. Rapp Automation Portal: Employees submit ideas via text, video or flowchart; automations available in app store for one-click execution; dashboard, wiki, bug reporting; transparent time savings and bottom-up innovation. RAPP 24/7: For private customers – vehicle management, online booking, documents, payment, reminders, support. For B2B additionally fleet management, cost management, contracts, damage reporting, analytics. Hotline relief, higher satisfaction, more service appointments. DIVA: 7 funnels (leasing/finance, Twingo E-incentive, Twingo quiz, Car Finder universal/Renault/Dacia, B2B); smart questioning, instant result and lead form, lead intelligence for sales; 3–5× higher conversion than classic landing pages.
Key Points
- •Rapp Intern: 3 tiers (personal, work, admin) – dashboard, appointments, callbacks, to-dos, workflows, knowledge base with AI, forms, chat, surveys, library
- •Rapp Automation Portal: idea pipeline, app store for one-click automations, n8n integration, ROI tracking
- •RAPP 24/7: Customer portal – vehicles, booking, documents, payment, fleet management for B2B
- •DIVA: 7 funnels (leasing/finance, Twingo E-incentive, Car Finder, B2B), qualified leads, multi-channel
- •Workforce planning, capacity planning, quality assurance, GDPR-compliant, responsive, dark mode
Why PK Solutions
From concept to go-live in just 8 weeks – thanks to low-code platform and automotive expertise. Rapp One doesn’t just digitise processes; it transforms how the dealership works and creates a measurable competitive advantage.
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